Privacy Policy
Last updated: 2025
Overview
BioEdge Supply Co. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit bioedgesupply.co or make a purchase from us.
Information We Collect
Information you provide directly:
- Full name, email address, phone number
- Shipping address
- Payment information (processed by our third-party payment processor — we never store full card details)
- Research use acknowledgment and order records
Information collected automatically:
- IP address and general location data
- Browser type and device information
- Pages visited, time on site, and referral source
- Cookies and similar tracking technologies
How We Use Your Information
- Process and fulfill your orders
- Send order confirmations, shipping notifications, and tracking updates
- Respond to customer service inquiries
- Send research updates and product announcements (only if you opt in)
- Maintain records of research use acknowledgments for compliance purposes
- Improve our website, product catalog, and user experience
- Detect and prevent fraudulent transactions
We do not sell, rent, or trade your personal information to any third party for marketing purposes under any circumstances.
Payment Processing
All payment transactions are processed by our third-party payment processor. BioEdge Supply Co. does not store, transmit, or have access to your full credit card number.
Cookies
BioEdge Supply Co. uses cookies to maintain your session state, remember cart contents, and analyze site traffic through anonymized analytics. You may disable cookies in your browser settings, though doing so may affect certain site functionality including cart persistence.
Data Retention
We retain order records and associated personal information for a minimum of 5 years for compliance and legal purposes. Email subscriber records are retained until you unsubscribe. You may request deletion of your data at any time subject to any legal retention obligations.
Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at privacy@bioedgesupply.co.
Children's Privacy
BioEdge Supply Co. is intended solely for adults aged 21 and older who are qualified researchers or credentialed professionals. We do not knowingly collect personal information from anyone under the age of 21.
Contact
For any privacy-related questions or requests: privacy@bioedgesupply.co